IT Support Labs
Overview
This lab shows how I handle account problems while keeping people working and following the rules. It reflects the account work in my current role.
Real world relevance: Accounts are one of the first things attackers go after, so every change to one has to be careful.
Approach
- I confirmed who the person was and that the request was real before changing anything.
- I reset passwords and MFA through the approved steps.
- I updated user and group settings when the person needed different access.
- I tested the login to make sure access worked again.
- I wrote down every change that touched security.
Key Skills Demonstrated
- Safe account recovery after checking identity
- Managing users and groups in Active Directory
- Helping with MFA and password resets
- Matching a person's access to their role
Tools & Technologies
- Active Directory
- The MFA security info portal
- The district User Management System
- Group and permission settings
Results & Outcomes
- I fixed account lockouts and MFA problems without loosening security.
- I kept notes on identity and access changes so they can be checked later.
Supporting Screenshots (Clickable)
